Eunoialight

If you have a problem, no matter how big or small. We are here to help you, please send an email to support@eunoialight.com and we will get back to you as soon as possible.

• What payment methods are accepted?

We accept payments via Visa, PayPal.

•  Do I need an account to place an order?

No, you can choose to check out as a guest by selecting "Guest Checkout". However, it's easier to arrange returns if you have an account and track your order.

•  Do you offer a price match guarantee?

If you find one of our products elsewhere for a lower price, we'll do our best to match it. To get a price match, please contact us via our contact form before placing your order.

• When will my order be shipped?

We will make every effort to ship within 14 working days from the date of purchase. If your order is urgent, please call us for current stock availability and confirm the current delivery time before shipping, if the item is not in stock at the time of purchase. Inventory orders placed and paid in full before 8am on these ship days will ship within 3 days. Excludes public holidays.

• The shipping methods we will provide (including but not limited to the following)

1. Worldwide Postal Shipping (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc.)
3. The third-party freight forwarding company (commercial express company partner) transports to the destination.

• How do I track my order?

After the goods are shipped, we will email you the courier name and tracking number. Using this tracking number, you can view a tracking summary that lists delivery information captured at various scanning points during your item's transit.

• When will I receive my order?

From order to delivery, most orders are received within 4-8 weeks. Add days to custom orders.

In light of the current pandemic, please note:
We are doing our best to deliver orders within our usual lead times, but please be aware that some orders may take longer due to reduced capacity at our warehouses and carriers. We apologize for any inconvenience this may cause. If you have any questions, please feel free to email a member of our customer service team.

•  How do I assemble the product?

Complete assembly instructions are provided in the box of each product. Whether these regulations require an electrician or multiple people to assemble.
It is recommended that lighting fixtures be installed by professionals. In no event shall we be responsible or liable for mishaps and/or accidents that may occur due to improper use and/or installation of our products.

• I received a damaged product. What should I do next?

We will do our best to ensure that your order is intact. However, if your order arrives damaged, please notify Customer Service at support@eunoialight.com within 48 hours of receipt and provide photos that clearly show the damaged item and/or packaging. There will be no exceptions for shipments to worksites or warehouses. If you find external damage to the box, file a claim with the delivery driver upon receipt. In the event of damage, eunoialight may, at its sole discretion, replace one or more of the damaged components, or the entire fixture.

If you have any questions or need advice, we are here to help:
We cannot guarantee that all products are perfect, but we can provide perfect after-sales service.
If the goods are damaged during transportation or have quality problems, please do not worry, contact our online support or after-sales  service: support@eunoialight.com or eunoialight@qq.com,
We will reply to you as soon as possible.
We will reply you within 24 hours and provide a satisfactory negotiation plan.
Our offices are located in the US , and our factory is located in mainland China.
We offer a 30-day return policy.
If you have any problems within 14 days of receiving the package, we support returns.

• Shipping

1. Where are the items?
All packages are shipped from our China factory.

2. When will the package be shipped?
Packages are shipped within 3-10 business days of your order.
Once shipped, an email will be sent to your email with package tracking information. If you can't find the mail, please check your trash, otherwise it may be rejected by your mail system, please contact us.
Our orders are usually delivered within 4-8 weeks (some countries may be longer, if you are not sure, please contact us to check). If the package does not arrive on time, you can contact us.

• Refund

1.If the product arrives damaged or does not match the description If the product arrives damaged or does not match the description, please send us a photo of the damaged item and we will replace the order by shipping a new product or give a full refund.

2. If you need to return the product for any other reason than the above
If you are not satisfied for any reason other than the above, you may return eligible lomance.com items to our warehouse in China within 14 days of receiving your order, provided the items are unused and in their original condition, including all original packaging. Note that this does not apply to custom orders.

• Duties and Taxes

All price payments shown on our website do not include duties, local taxes or any other import charges. This means that you may be required to pay duties and taxes upon receipt of your order.
Once your order reaches its final destination, import duties, duties and related customs fees may be charged according to local customs regulations.
Payment of these fees and taxes is your responsibility, not ours. We are not responsible for delays caused by your country's customs authorities. For more details on fees, please contact your local customs.

The eunoialight payment provider is Paypal Payment Co., Ltd.

Here we use paypal as the column,

PayPal Buyer Protection

When you shop from sellers that accept PayPal, you may be eligible for a refund under the PayPal Buyer Protection Program. If applicable, through PayPal's Buyer Protection Program, you will be able to receive full reimbursement, including the purchase amount and original shipping costs, if any. PayPal will determine if your claim for compensation is eligible for the Buyer Protection Program. PayPal's original decision is final, but if you now have new or persuasive information that we did not have when we made the original decision, or if you believe the decision process went wrong, you can appeal the decision to PayPal.

Important: During the process of resolving a claim, you may need to return the item to the seller or another party designated by PayPal. The PayPal Buyer Protection Program cannot reimburse possible return shipping costs.

The PayPal Buyer Protection Program may apply to the following specific transaction issues:

You have not received the item from the seller (called a "Item Not Received" claim), or
The item you received was not what you ordered (called a "significantly different from description" claim for compensation).
If you believe that a transaction made through your PayPal account was not authorized by you, this type of compensation claim is different from the Buyer Protection Program.

So we have no direct relationship with your funds, all funds are guaranteed by third-party platforms, so there is no insecurity,

If you have any questions, you can contact us by mail, we believe that communication can solve any problem (support@eunoialight.com or eunoialight @qq.com)

Product Care Instructions
Daily cleaning: Feather duster electrostatically absorbs dust and sweeps away floating dust

• 1. Ceiling light & chandelier

Both the ceiling lamp and the chandelier are hung at high places, and it is inconvenient to disassemble. The dust can be taken care of with a feather duster, and the cleaning detergent can be sprayed on the surface of the lamp body to soften for 5 minutes and then wiped dry with a soft cloth.

• 2. Floor lamp

For the dirt on the base of the floor lamp, you can use a soft cloth dipped in detergent to clean the lampshade. You can first pour the special detergent on the rag, and then wipe the part where the rag is changed.

• 3. Desk lamp

First wipe off the dust on the surface of the base, and then pour the liquid special detergent containing abrasives for metal products on a soft cloth and wipe it.

• 4. Spotlight & Wall Light

Lamps in higher places need to clean the base, pay attention to power off, try to wipe with a dry cloth, etc. If you need to clean with water, detergent and other liquids, try to twist the rag to 90% dry, and be careful not to leave any residue on the lamps after cleaning liquid.

[Cleaning skills of various lamp shades]

Plastic and metal lampshade cleaning:
(1) Use a wrung rag to add all-purpose cleaner to wipe the dirt.
(2) Wipe off the remaining detergent ingredients with a well-wrung rag.
(3) Finally, use a dry, clean rag to wipe it again carefully.
Acrylic Lampshade Cleaning:
(1) Gently brush off the dust with a soft cloth such as flannel.
(2) After that, use a dry, clean rag to wipe it again carefully.
Cloth, paper lampshade cleaning:
(1) First, remove the dust with an anti-static duster.
(2) After that, wipe off the dirt with the rag of Yu. Product Care Instructions.
Copper material: Soft rag soaked in some professional cleaning products, wipe the surface of the copper material chandelier
Glass material: A soft cloth can be wiped clean with diluted glass cleaner.