FAQ
- What if I have a problem?
- What payment methods are accepted?
- Do I need an account to place an order?
- Do you offer a price match guarantee?
- When will my order be shipped?
- The shipping methods we will provide (including but not limited to the following)
2. Standard commercial express (UPS, FedEx, DHL, etc.)
3. The third-party freight forwarding company (commercial express company partner) transports to the destination.
- How do I track my order?
- When will I receive my order?
In light of the current pandemic, please note:
We are doing our best to deliver orders within our usual lead times, but please be aware that some orders may take longer due to reduced capacity at our warehouses and carriers. We apologize for any inconvenience this may cause. If you have any questions, please feel free to email a member of our customer service team.
- How do I assemble the product?
It is recommended that lighting fixtures be installed by professionals. In no event shall we be responsible or liable for mishaps and/or accidents that may occur due to improper use and/or installation of our products.
- I received a damaged product. What should I do next?